How does your service work?
Unggoy Broadband uses the latest in wireless technology to beam you internet over the air using fixed wireless antennas. We broadcast signal from towers all over! Cell Towers, Radio Towers, & Tall Buildings are just some of the places we beam you signal from, to name a few.
What equipment is involved or required?
Unggoy professionally installs a fixed wireless antenna at your location to which can be connected to a wi-fi-enabled modem. This modem transmits an industry-standard "Wi-Fi" signal that can be seen by your Wi-Fi capable PC's, notebook, tablets, phones, BluRay™ Player, DVD or television programming boxes, XBox™, PS3™, or other gaming systems. In short, any device you own or operate that can utilize a Wi-Fi signal. The modem also allows a direct wired Ethernet connection. You may choose to connect your PC or your own network router (wired or wireless) with this connection option.
What are your actual speeds?
Unggoy Broadband is committed to providing you the speeds you pay for. We advertise our speeds as "up-to" because there may be cases when your speed may slow during inclement weather, or occasional limited environmental factors. However, even during these events, your usual connection will not be lost. During normal conditions you should almost always enjoy download speeds above what you pay for, thanks to MonkeyBurst™.
Okay, so what is MonkeyBurst™?
MonkeyBurst™ is a revolutionary feature built into the Unggoy service. It automatically increases the speeds of your service anywhere from 1-3 Mbps during file download and video streaming services such as Netflix™ and Hulu™. MonkeyBurst™ can occur at any time depending upon our overall network load and is not restricted to certain late night hours like other internet service providers. Think of it as a "little extra" that makes a big difference in the way you receive your internet service.
Do you have service available in my area?
Our coverage areas are constantly being expanded. Click here to view our coverage maps!
You say your prices are lower, but your competitor currently has a lower price, why?
To be honest, there is a good chance that those are an introductory price. This is a tactic widely used by large utility providers to quickly obtain new customers. This method is known as the "Bait-n-Switch" method in the marketing world. Unggoy believes this method is unethical, as those introductory prices normally swiftly increase within a few months, leaving you with a higher bill than you may have expected. Our approach is different, simple and straightforward. The price that you agree to pay today, is the price that you pay going forward with Unggoy Broadband.
How soon can I expect service to be installed after signing up?
Generally speaking, we can have you installed and surfing the web for the first space monkey, the latest sporting celebrity gossip, sports scores, or anything else to be found online in about 3 to 5 business days or less. Please contact us to see when we can bring Unggoy service to you!
Is there an installation fee?
The installation fee is waived with both residential equipment lease options.
Is there a contract?
No, our service is "pay-as-you-go" based upon the service plan of choice.
So I love the service, can I refer friends and family?
Absolutely, we will even compensate you for the referrals! We appreciate our customers and understand that there are other choices out there when choosing an internet provider. A majority of any company’s growth comes from referrals. We work to offer you a level of internet service that will have you happily sharing your Unggoy experience with your friends, family, co-workers and others. Unggoy Broadband appreciates you being part of our family and the business you bring us.
Please contact us today to find out information on our referral program!
How can I pay my bill?
Cash: Accepted in office
Check: Accepted via mail or in office
Credit/Debit Card: Accepted in office, over the phone, or customer portal
Automatic payments can be set up utilizing a credit or debit card on file; these payments will be processed on the bill due date. You are also able to
pre-pay; this will apply as a credit on your account and the balance due each month will debit from your prepaid amount.