if you experience problems with your internet, here are a few tips that may help.
To reach tech support call: 800-850-7481
Step 1 - Locate the 'POE' or power inserter for your antenna. It should look something like this:
Type 1 Type 2 Type 3
Click on the image that represents your Device
Step 2 -Verify all the cables are connected correctly (click on the above image that corresponds to your POE to get proper cable connections)
Step 3-Unplug the 'POE' device (pictured above) from power for 5-10 seconds and plug back in.
Step 4- Locate your wireless router (connected to your POE) and power it off for 5-10 seconds, and turn back on. Make sure the light is solid on the POE.
*Tip* check multiple devices for connectivity to make sure the issue isn't isolated to a specific computer or device.
After powering back on, if the internet connection does not return within 15 minutes proceed to step 5 or give us a call at 800-850-7481
Step 5- Try bypassing your router to a laptop or computer (if available) to see if the internet works while directly connected. This ensures that the router did not stop passing traffic for some reason. (see image below)
Direct to laptop/computer